Help Center
Frequently Asked Questions
Everything you need to know about ordering, shipping, payments, returns, and product information at Duskora. We’ve compiled the most common questions to help you shop confidently.
Welcome to the Duskora Help Center. Below you’ll find clear answers about orders, shipping, product details, payments, and after-sales support.
If you still need assistance, contact us anytime at sales@duskora.store.
1. Orders & Purchasing
Q: How do I place an order?
Add items to your cart, proceed to checkout, and complete payment. You will receive a confirmation email immediately after purchase.
Q: Can I modify my order?
Orders can be modified within 12 hours after placement. After processing begins, changes are no longer possible.
Q: Can I cancel my order?
Yes, cancellation is possible before shipment. Once shipped, orders cannot be canceled.
Q: Do I need an account to order?
No account is required. Guest checkout is supported for all customers.
2. Shipping & Delivery
Q: How long does shipping take?
US/UK/EU: 5–12 business days
International: 7–20 business days
Q: Do you ship worldwide?
Yes, Duskora offers worldwide shipping with tracking included.
Q: Why is my order delayed?
Delays may occur due to customs clearance, holidays, or peak season demand.
Q: How do I track my order?
Tracking information will be sent via email once your order has been shipped.
3. Products & Materials
Q: What materials are used?
We use satin, acetate, lace, alloy metals, knit fabrics, pearls, and crystal embellishments.
Q: Are products handmade?
Some pieces are handcrafted or partially hand-finished to ensure detail quality.
Q: Do colors match photos exactly?
Minor variations may occur due to lighting, screen settings, and production batches.
Q: Are necklaces adjustable?
Yes, most necklaces include adjustable chain lengths for flexible wear.
4. Returns & Refunds
Q: Can I return my order?
Yes, returns are accepted within 14 days of delivery for unused items in original condition.
Q: Who covers return shipping?
Return shipping is usually paid by the customer unless the item is defective or incorrect.
Q: How long do refunds take?
Refunds are processed within 5–10 business days after approval.
5. Payment & Security
Q: What payment methods are accepted?
We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Shopify Payments.
Q: Is my payment secure?
Yes, all transactions are encrypted and processed through secure payment gateways.
Q: Why was my payment declined?
This may be due to bank restrictions, insufficient funds, or incorrect billing details.
duskora.store | sales@duskora.store
Need help? Contact our support team anytime.