Shipping Policy
Shipping Policy
This policy outlines how your order is processed, shipped, and delivered. We believe in clarity and transparency at every step of your shopping experience.
Our Commitment
At Duskora, we carefully prepare every order to ensure it meets our quality standards before shipment. We partner with reliable international carriers to provide dependable delivery worldwide.
Where We Ship
We currently ship to most countries globally. If your location is unavailable at checkout, please contact us for assistance.
Order Processing Timeline
Once your order is placed, it enters our processing system. Orders are typically prepared within 1–3 business days.
During this time, we verify payment, prepare packaging, and coordinate shipment. Orders placed during weekends or holidays are processed on the next business day.
United States
5–10 business days
Canada & Europe
6–12 business days
International
7–15 business days
Shipping Cost
We offer free standard shipping on all orders. Any premium or expedited shipping options, if available, will be clearly shown at checkout.
Tracking & Updates
After shipment, you will receive an email with your tracking details. Tracking information usually becomes active within 24–72 hours.
If you do not receive tracking details, please check your spam folder or contact us for assistance.
How Shipping Works
Your package may pass through multiple stages including local dispatch, international transit, customs clearance, and final-mile delivery. Depending on your location, final delivery may be handled by your local postal service.
Address Accuracy
Please double-check your shipping information at checkout. We cannot guarantee changes once an order has been processed or shipped.
Incorrect or incomplete addresses may result in delays or failed delivery.
Customs & Import Duties
Some international orders may be subject to customs fees or import taxes. These charges are determined by your local authorities and are not controlled by Duskora.
Delivery Issues
If your package is delayed, lost, or marked as delivered but not received, please contact us. We will assist you in working with the carrier to resolve the issue.
For damaged items, please contact us within 48 hours with photos so we can assist promptly.
Split Shipments
Some orders may be shipped in multiple packages depending on product availability. Each shipment will have its own tracking number.
Contact Us
If you have any questions about shipping, feel free to reach out:
sales@duskora.store
Response time: within 24 business hours